Ccap philippines. CCAP, comprising the country’s 18 major credit card .

Ccap philippines Submit Requirements About CCAP. Feb 19, 2025 · The Partnership Agreement was signed on February 6, 2025, with key Visa executives in attendance, including Jeffrey Navarro, Country Manager of Visa Philippines; Rolando Ebreo, CCAP Chairman; Geraldine Liggayu, CCAP President; and Alex Ilagan, CCAP Executive Director, along with other representatives from CCAP. Teleperformance (TP), the Philippines’ first and most consistently certified Great Place to Work, celebrated the annual Sinulog festival together with an impressive crowd of over 4 million, honoring Cebu’s rich tradition, culture, and the invaluable role of Cebuano employees in the company’s success. The 2-day training will cover the following: Day 1: Hazards and Disaster Management Concept. Dec 6, 2022 · The event was graced by local government, CCAP representatives as well as the Araneta area representative. Through these industry engagements, Benedict helps drive multi–sector efforts to continue growing the country’s IT and Business Process Management(IT-BPM) economy, including industry roadmap development, talent CCAP | Contact Center Association of the Philippines. Jul 7, 2022 · The global BPO was honored for its agility and innovation amidst the challenges of the global pandemic. Evelyn Ramos, San Nicolas Municipal Vice Mayor Edistio P. , Makati City, Philippines Phone: +632 8856 0557 Jan 6, 2025 · In 2021, Teleperformance in the Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. , Makati City, Philippines Phone: +632 8856 0557 Sep 1, 2023 · Leading the ribbon-cutting ceremony of MicroSourcing’s 11th service delivery center in the Philippines: (from left to right) Daren Rendle, COO of Wilson Group; Narelle Cirillo, General Manager Business Process Outsourcing of Wilson Group; Atty. May 8, 2017 · MANILA – The Philippines will maintain its status as a world capital for outsourcing, even as it integrates its economy with the rest of Southeast Asia, an industry group said. This initiative aims to provide robust and inclusive internet connectivity, with a focus on improving services in Philippines at the Helm of Delivering Customer Experience of the Future Everest Group 2017. Jan 30, 2025 · TP teammates at the TP float join the Grand Parade of Sinulog Festival 2025. Feb 6, 2025 · Solution is instrumental in improving first-contact resolution, compliance, customer satisfaction, and sales conversions. has […] Nov 20, 2024 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Collapsed Structures Search and Rescue Operations Feb 21, 2020 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Feb 13, 2023 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. The company employs over 60,000 people in the country and operates 45,000 workstations in 27 business sites located across Metro Jan 6, 2025 · Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. Our organization mediates between the credit card industry, merchant establishments, and the consumers. About CCAP. Leading fiber internet service provider Converge ICT Solutions, Inc. , Makati City, Philippines Phone: +632 8856 0557 3 days ago · About Teleperformance in the Philippines. CCAP Board Trustee, Ms. This initiative aims to empower 100 children of Enshored’s Heroes with a learning experience that will unlock their true potential for life. Shortly after, the CCAP’s incorporation papers were submitted to the Securities and Exchange Commission and the CCAP was incorporated on January 6, 1981. Feb 29, 2024 · Manila, Philippines — Eastern Communications has completed its “Express Route” project as part of the Philippine Domestic Submarine Cable Network (PDSCN) joint venture, enhancing the Philippines’ connectivity reliability. , Makati City, Philippines Phone: +632 8856 0557 Jan 30, 2023 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. 1 million cards (17. Teleperformance in the Philippines is part of the Teleperformance Group, which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. As of March 2024, there were more than 13. The company employs over 60,000 people in the country and operates 45,000 workstations in 26 business sites located across Metro The objective of the group was to maintain closer cooperation among credit card companies in the Philippines and to foster fellowship in the attainment of mutual and common interests. By continued use, you agree to our privacy policy and accept our use of such cookies. , Makati City, Philippines Phone: +632 8856 0557 Established in October 2001 by seven founding member companies, CCAP now counts 53 outsource and in-house contact centers as members, representing more than 80% of call center seats in the Nov 7, 2022 · Alorica Philippines, one of the largest BPOs in the country with a workforce of 55,000+, recently received the prestigious Great Place to Work® certification for the first time, with 81% of its participating employees affirming the company’s positive work culture. The Credit Card Association of the Philippines is your trusted partner for responsible credit card usage. Existing business operation that conducts contact center services (voice or omni-channel) in the Philippines c. Aug 14, 2024 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. L-R: Teleperformance Philippines Senior Vice President for Human Capital Resource Management Jeffrey Johnson, Department of Labor and Employment Regional Office 1 Regional Director Atty. The Philippines provide the best partners for contact center services globally. Tonichi Achurra-Parekh, CCAP board director and trustee for CCAP Security Council, said the association has come up with several measures to update the industry on issues related to data privacy, cyber security Contact Center Association of the Philippines Shops 3 and 4 The Peninsula Manila, Ayala Avenue, Makati City, Philippines Phone: +632 88560557 Oct 16, 2024 · Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. About CCAP; Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. “The Philippines is the leading delivery destination for global contact center services, maintaining a strong value proposition of quality Sep 21, 2022 · Fraudulent credit card activities via remote and other digital payment channels have increased by 21 percent in the Philippines since the COVID-19 pandemic erupted as customers shifted to remote and other digital payments to deal with mobility restrictions, according to Credit Card Association of the Philippines (CCAP). MANILA, Philippines, November 22, 2024 – Teleperformance (TP), the first and only company in the Philippines recognized as Great Place To Work® for seven consecutive years, garnered recognitions in the recent Philippine Bahaghari Awards 2024. SEC-registered company operating in the Philippines b. Nov 3, 2021 · As it celebrates over four decades of existence, the Credit Card Association of the Philippines (CCAP) provides Filipinos with better access to credit cards. Minimum of 50 seats, unless endorsed by an existing CCAP member in good standing. , Makati City, Philippines Phone: +632 8856 0557 CCAP actively promotes the contact center industry here and abroad by: Expanding talent supply through professional development, career marketing, health and wellness, retention and values formation. The Filipino talent is world renowned for its customer-centric nature ideal for customer experience management service. Contact Center Association of the Philippines (CCAP) is the industry organization representing Philippine contact centers. Find Business Partner. Valdez, Teleperformance Philippines Chief Operations Officer Joey Marquez, VENVI "Being associated with the Contact Center Association of the Philippines (CCAP) for the past 7 years has been a fairly holistic experience for us. BCP Lead: Federick Delos Lado, HGS/Associate Vice-President Nov 26, 2024 · The initiative is part of Teleperformance Philippines’ broader commitment to corporate social responsibility through the Citizen of the World (COTW), its corporate social responsibility arm. Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. This year, the company’s local workforce also clocked over 150,000 volunteer hours nationwide, and over a million learning and development hours. is gearing up to boost the Philippines’ position as an emerging data center hub in Asia Pacific as it sets to open the country’s biggest and first true hyperscale data center facility. Visa Nov 22, 2024 · TP Pride members and officers celebrate and receive the Bahaghari Awards recognizing TP’s Diversity, Equity, and Inclusion initiatives. Mar 14, 2023 · Contact Center Association of the Philippines Shops 3 and 4 The Peninsula Manila, Ayala Avenue, Makati City, Philippines Phone: +632 88560557 Oct 7, 2024 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. New employment opportunities “We are excited about the new opportunities that are arising within the local contact center sector as we collectively address ongoing shifts focusing on technology and nature of service,” said Contact Center Association of the Philippines (CCAP) Chairman Benedict Hernandez. , Makati City, Philippines Phone: +632 8856 0557 Apr 21, 2022 · Teleperformance Philippines gets ISO 45001: 2018 certification. Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. , the Philippines’ leading fiber broadband and business solutions provider, unveiled its groundbreaking product, Converge Concierge with SkyTV, set to transform the Philippine hospitality sector. , Makati City, Philippines Phone: +632 8856 0557 Sep 17, 2024 · Converge ICT Solutions Inc. CCAP member companies provide a variety of outsourced and offshoring services with extensive experience with client companies in North America, Europe, Australia, New Zealand and the Asia Pacific regions. 6 days ago · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. May 24, 2024 · Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. Jun 28, 2017 · CCAP said the BPO industry in the Philippines is taking steps to ensure compliance with cyber security and data privacy regulations. Advisor: Tim Scyner, InTouch CX Feb 20, 2018 · CCAP Chairman Benedict Hernandez. , Makati City, Philippines Phone: +632 8856 0557 About CCAP. 8%) more than the same period last year, CCAP Jun 7, 2022 · Teleperformance Cloud Campus site opens in San Nicolas, Ilocos Norte. , Makati City, Philippines Phone: +632 8856 0557 Jan 6, 2025 · Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. , Makati City, Philippines Phone: +632 8856 0557 The Credit Card Association of the Philippines (CCAP), incorporated in 1981, aims to foster cooperation among card issuers in the country, to mediate among card issuers, merchants and cardholders, and to promote the responsible use of credit cards in the country. The Company’s . TP’s float, decked in local flora featuring the organization’s colors, commanded attention as it made its way through the streets of Davao City. Not only does CCAP provide a platform for exchange of ideas, best practices and new technologies to the contact center industry, but it also takes into consideration aspects like health and wellness The purpose of this system is to provide CCAP-member organizations with a centralized database of CCAP-accredited vendors and service providers as well as their products and services. Feb 17, 2025 · Manila, Philippines – Teleperformance (TP) in the Philippines continues to champion inclusion and diversity with its TP Skills Training to Employment Program or TP STEP, which was recognized as a top finalist for the Grand Anvil Award and a winner of the Gold Anvil Award in the Public Relations Program-Corporate Social Responsibility/Good About CCAP. Filipino business process outsourcing workers are fluent in English and are naturals when it comes to customer service, giving them an advantage, said Jay Santisteban About CCAP. Tonichi Achurra-Parekh, leads the council together along with its officers. , Makati City, Philippines Phone: +632 8856 0557 Nov 28, 2023 · In 2023, Concentrix + Webhelp in the Philippines continued to grow with the launch of its 52 nd site, Cebu Exchange Tower, which is now its largest in the Philippines. The Company’s Jan 16, 2025 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. , Makati City, Philippines Phone: +632 8856 0557 Converge Reigns as the Philippines’ Fastest Fixed Network Throughout 2024! 11:38 12 Mar 2025. Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. 1 in terms of market share,” Contact Center Association of the Philippines (CCAP) chairman Benedict Hernandez said. Jun 16, 2016 · United with Microsoft’s vison for a technology-led Philippines are the IT &Business Processing Association of the Philippines (IBPAP), CIO Forum Foundation, and Internet Society – Philippine Chapter. Here’s a list of the 15 member banks of the Credit Card Association of the Philippines (CCAP): Asia United Bank Bank of Commerce May 27, 2024 · Contact Center Association of the Philippines board director Haidee Enriquez (left) and CCAP corporate secretary Jamea Garcia announce the holding of the Contact Islands conference in Cebu City on July 24 to 26, 2024. Earlier this year, COTW Philippines supported Kythe Foundation’s Summer Nature Camp 2024 for children with chronic illnesses. She will also be among the key speakers in the upcoming Contact Islands, an annual IT-BPO industry conference scheduled on October 11 and 12 at Shangri-La’s Boracay Resort & Spa in Boracay Island. CCAP takes a leading role in harnessing, harmonizing and galvanizing cross-sector efforts that enable the Philippine contact center industry to sustain the country’s global leadership in market Jan 7, 2025 · MANILA, PHILIPPINES — The Philippine contact center industry ended 2024 with an impressive $31. Feb 20, 2018 · Despite the looming challenges that may come its way, the Philippines’ call center sector is expected to remain as among the strongest segments that contribute to the national economy, according to the Contact Center Association of the Philippines (CCAP). MANILA – Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that it has been recognized with a Gold Stevie Award for Most Exemplary Employer in the 2022 Asia Pacific Stevie Awards for its agile and comprehensive response to Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. As a Board Trustee, Tonichi heads the CCAP Security, BCP & HR Councils. We empower you to think right, choose right, and spend right when using your credit card so you achieve good financial standing. The company employs over 60,000 people in the country and operates 45,000 workstations in 27 business sites located across Metro The CCAP Security Council was formed to provide a platform for collaborative efforts on initiatives and formulation of industry-level solutions related to data privacy and security concerns impacting the members. Oct 18, 2024 · According to Concentrix Philippines EVP and Chief Business Officer Amit Jagga, “Being given the highest recognition for our company’s contributions to the overall success and competitiveness of the Philippines across all industries, is a testament to our sustained commitment to lead not just in terms of careers but also in creating Contact Center Association of the Philippines Shops 3 and 4 The Peninsula Manila, Ayala Avenue, Makati City, Philippines Phone: +632 88560557 Jun 19, 2018 · We continue to be No. , Makati City, Philippines Phone: +632 8856 0557 Apr 26, 2023 · The workshop series was organized by the Contact Center Association of the Philippines (CCAP), the official organization of contact centers in the Philippines, which focuses on promoting the country as the “heart of CX” and a premier destination for outsourced contact center services. Global digital services leader Teleperformance (TP) announced today it was honored with a 2025 BIG Innovation Award for product innovation by Business Intelligence Group for TP’s interaction analytics platform that leverages generative artificial intelligence (GenAI) and Feb 19, 2024 · Enshored, a global outsourcing company, proudly announces a transformative collaboration with Kumon. In 2022 and 2023, the company was also awarded as one of the Philippines Best Workplaces™. , cor Makati Ave. , Makati City, Philippines Phone: +632 8856 0557 The CCAP CEO Forums are regular consultative meetings of C-level heads of member companies to discuss pressing issues that need broad consensus. Jocelle Batapa Sigue, Undersecretary of ICT Industry Development at the Department of Information and Communications Technology; and Ms. The Contact Center Association of the Philippines (CCAP) expects to attrition rate Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. CCAP, comprising the country’s 18 major credit card Oct 23, 2024 · HiringBranch has proven its AI, trained by a proprietary dataset, is up to 50% more accurate at measuring soft skills than when trained on a public data set, like the majority of assessment technology on the market. Annual Membership Fee: Php 100,000. Present during the ceremonies were (L-R) Rachel Cacabelos, TP Philippines VP for Human Resources and Communications & Marketing, SGS Sales Head Rose Mangubat, SGS Account Manager Nina Alejandro, TP Philippines Chief Operations Officer Joey Marquez, TP Philippines SVP for Human Capital Resource Management Jeffrey Johnson, and TP The CCAP BCP Council aims to serve as a platform where BCP practitioners of CCAP members can gather together to collaborate, formulate initiatives to support business continuity and disaster-recovery at the industry level. MANILA, Philippines — Cash is no longer king as Mar 12, 2018 · Campos is a member of the board of the Contact Center Association of the Philippines (CCAP). 9 million cards in force across the Philippines based on the Credit Card Association of the Philippines’ (CCAP) 1st quarter survey. This was 2. Citing data from Texas-based global consulting and research firm The Everest Group, CCAP said the Philippines is seen to continue being the biggest contact center market this 2018, taking 16 to 18 percent Oct 14, 2016 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. It will support the Philippines to implement its national climate policies, including its Nationally Determined Contribution (NDC), which aims to peak greenhouse gas (GHG) emissions by 2030, and scale up climate Jul 2, 2024 · ABOUT TELEPERFORMANCE PHILIPPINES . The company employs over 60,000 people in the country and operates 45,000 workstations in 27 business sites located across Metro a. Over the years, the Credit Card Association of the Philippines (CCAP) has consistently been recognized for its unwavering dedication to excellence and industry leadership. Feb 11, 2025 · The Credit Card Association of the Philippines is your trusted partner for responsible credit card usage. Our prestigious accolades, including multiple Outstanding Bangko Sentral ng Pilipinas (BSP) Stakeholders Awards, reflect our commitment to innovation, integrity, and collaboration in shaping the future of the credit card The program constitutes the first dedicated climate change policy-based loan undertaken by the Asian Development Bank (ADB) and addresses climate change as its core objective. For further information, click FIND OUT MORE. The company employs over 60,000 people in the country and operates 45,000 workstations in 27 Jun 18, 2024 · Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. Immediately after the program PartnerHero will be followed by their very first open house recruitment at the 7th floor of Cyberpark Tower 1, Cubao QC from 3:00 pm – 8:00 pm. , Makati City, Philippines Phone: +632 8856 0557 May 28, 2024 · Contact Center Association of the Philippines (CCAP) Board Director Haidee Enriquez on Monday presented industry data showing that voluntary attrition rates fell to 31 percent in 2022 from 36 Feb 27, 2025 · About Teleperformance in the Philippines. Feb 10, 2025 · MANILA, Philippines, February 10, 2025 – Teleperformance (TP) in the Philippines, a global leader in digital business services, continues to double down on its commitment as a safe and healthy workplace for all, with the successful renewal of its twin certifications for ISO 45001:2018 (Occupational Health and Safety Management System) and ISO Feb 11, 2025 · (L-R) Credit Card Association of the Philippines (CCAP) Executive Director Alex Ilagan, CCAP Chairman Rolando Ebreo, Visa Philippines Country Manager Jeff Navarro, and CCAP President Geraldine Liggayu Visa (NYSE: V), a global leader in digital payments, is collaborating with the Credit Card Association of the Philippines (CCAP) to enhance financial education in the country. , Makati City, Philippines Phone: +632 8856 0557 Nov 7, 2024 · The launch event ended with a high-level panel discussion, which included Call Center Association of the Philippines (CCAP) Operations Director Jay Santisteban, Analytics and Artificial Intelligence Association of the Philippines (AAP) President Michelle Alarcon, Frost & Sullivan Industry Principal Sherrel Roche, Everest Group Practice Director An active board member of the Contact Center Association of the Philippines (CCAP) since 2016 she actively promotes the growth of contact center industry in the Philippines and abroad. Jun 24, 2024 · Manila, Philippines (22 February 2024) – ePLDT, through its data center subsidiary, VITRO Inc. Sep 2, 2024 · Davao City, Philippines, August 2024 – Teleperformance (TP) Philippines wowed the crowd at the Pamulak sa Kadayawan 2024 Float Parade Competition on Sunday, August 18. , Makati City, Philippines Phone: +632 8856 0557 Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. , Makati City, Philippines Phone: +632 8856 0557 Mar 31, 2017 · Dear CCAP Members, In coordination with MMDA, we are pleased to announce the available schedules, exclusive to CCAP members, for the first responder training on earthquake disaster preparedness. Jul 23, 2024 · MANILA, Philippines – More Filipinos have credit cards now than ever before. Haidee Apr 27, 2020 · CCAP uses cookies to ensure you get the best experience while browsing the site. The company employs over 60,000 people in the country and operates 45,000 workstations in 27 business sites located across Metro Jun 29, 2023 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. This complements the goal of the Bangko Sentral ng Pilipinas (BSP) to transform the country from a cash-heavy to a cash-lite economy. He is also the President of the Contact Center Association of the Philippines (CCAP), of which he is a founding board member. The schedule of CEO Forum is typically planned for the entire year, but the schedule can change depending on the urgency of matters to be discussed. Maintaining a favorable business environment, in terms of legislative, regulatory, fiscal and infrastructure issues. Tonichi Achurra-Parekh, leads the council. Seeking an Outsourced Partner. 00. We collect and process personal data including the contact information CCAP-Member organization representatives for purposes of restricting user access to the system. 5 billion in revenue, accounting for 83% of the information technology and business process management (IT-BPM) sector’s total earnings. xnzcwor oozv dmf lgquos kwij akl azal sgjlx jxckl rktr bpehxj bcc frvyw eskbcv sjavh